Terms & Conditions

1. Definitions

In these Terms, unless otherwise defined:

• “We”, “Us”, “Our” means Justax.in and associated legal entities.
• “You”, “Client”, “User” refers to the person or entity using our Services or accessing the website.
• “Services” means our tax, compliance, audit, advisory, registration, and related services.
• “Agreement” includes these Terms, any service contract, and policies (Privacy, Payment) incorporated by reference.

2. Eligibility & Account

• You must be at least 18 years of age and legally capable of entering into binding contracts.
• You must provide accurate, current, and complete information during registration or onboarding.
• You are responsible for maintaining the confidentiality of your credentials and for any actions under your account.

3. Scope of Services & Engagement

• We provide services only after mutual agreement (email or written) specifying scope, deliverables, fees, and timeline.
• We may refuse or suspend services if your request is outside our expertise, is unlawful, or conflicts with these Terms.

4. Fees, Payment & Billing

• Fees are quoted in advance. You must accept them before work begins.
• Advance or retainer payments may be necessary to commence work.
• We accept UPI, Net Banking, Debit/Credit Cards (via payment processors), and NEFT/RTGS, in line with our Payment Policy.
• All payments are subject to applicable taxes (for example, GST).
• If payment is delayed or not made, we reserve the right to suspend or withhold services until your account is settled.

5. Cancellation & Refunds

• Cancellation requests should be made via email or support channel prior to substantive work beginning.
• If cancelled early, a full or partial refund may be issued, less costs or time already incurred.
• No refunds will be given for services already delivered, filings already submitted, or statutory fees paid.

6. Client Obligations

• You must timely provide all required documents, approvals, information, and cooperation for us to perform the services.
• You represent that the information and documents you provide are true, lawful, and accurate.
• You must respond to queries, clarifications, and requests from us without undue delay.

7. Intellectual Property

• We retain all rights, title, and interest in our methods, templates, tools, and intellectual property.
• Deliverables prepared for you are licensed for your internal use only, unless otherwise agreed.
• You may not distribute, resell, or commercialize our proprietary materials without our written consent.

8. Confidentiality & Data Protection

• We shall maintain the confidentiality of your sensitive data and documents, in line with our Privacy Policy.
• We will not disclose your data unless required by law or necessary to deliver the Services.
• Our team, partners, and subcontractors will be bound by confidentiality obligations.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our aggregate liability to you for any claim arising from or in connection with a service shall not exceed the total fees you paid for that particular service.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages (e.g., loss of profit, data, business opportunity).
• We are not responsible for delays or failures caused by your non-cooperation, third‑party systems (e.g. government portals), or force majeure events.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, costs (including legal fees) arising from:

• Your breach of these Terms or misrepresentations;
• Use of defective or illegal documents you provide;
• Violation of laws applicable to you;
• Claims by third parties arising from your acts or omissions related to our Services.

11. Termination

• Either party may terminate a service engagement by written notice if the other party materially breaches these Terms and fails to cure it within a reasonable time.
• Termination does not relieve you of the obligation to pay for work already performed or non-refundable costs incurred.
• Clauses by their nature intended to survive termination (e.g. confidentiality, indemnity, limitations) shall remain in effect.

12. Dispute Resolution & Governing Law

• These Terms and any dispute arising out of them shall be governed by the laws of India.
• The courts in your jurisdiction (or a court mutually agreed) shall have exclusive jurisdiction.
• Before initiating legal action, parties should attempt to resolve disputes through negotiation or mediation.

13. Changes to Terms

• We may update or revise these Terms from time to time. The revised Terms will be posted on this page.
• Your continued use of our website or services after changes denotes your acceptance of the updated Terms.
• For material changes, we may notify you by email or prominent notice on the site.

14. Miscellaneous

• If any provision of these Terms is found invalid or unenforceable, it shall be severed, and remaining provisions will remain in full force.
• Failure or delay in enforcing a right under these Terms does not operate as waiver.
• These Terms (along with Privacy & Payment policies) form the entire agreement between you and us regarding the Services, superseding all prior understandings or agreements.